The municipal website as a communication channel

The municipal website as a channel of communication and transparency with citizens

In today’s increasingly digitalized society, a city council’s website is a fundamental channel of communication with citizens, and must contain all the necessary information that is easily, quickly, and accessible to all.

Without these premises of usability, accessibility, and navigability, a city council’s website is inefficient and fails to fulfill its objective of keeping citizens informed of everything they need for a balanced and friendly life in the city.

And although design is a very important factor and one of the distinguishing values of the websites we design at Angelgráfico, our strength in the development of municipal websites is our in-house team of web developers, who prioritize usability, navigability, and accessibility above all else when developing a website.

With this foundation, at Angelgráfico we develop not only municipal websites, but we also have more than 15 years of experience developing digital applications such as appointment management, notification of public road damage, and cultural management.

Whatever the theme of the digital application developed, the common thread is the assurance that all citizens will find the information they need, in a simple, fast, and easy way. In this way, these tools become a connecting link between municipalities and the public, a secure and transparent communication channel.

Website for 40 años Aldaia Servicios Sociales

Participatory process

If there’s one thing we like when starting a project for a public institution, it’s the participatory process, or as we often call it, “co-design.” These processes, in which citizens are invited to express their ideas and opinions about the needs they have and that these applications must address, open the development of each tool to new ideas, but above all, they foster teamwork, active listening, empathy, and a sense of belonging.

These are enriching processes for all parties involved—designers, the city council, and the population—that culminate in useful tools that are easy to use not only by the public but also by the city technicians who must update the application information, bridging the gap between both sides of the same equation.

With these participatory processes, all parties win, and the result is always satisfactory.

So now you know that for a website to become a two-way communication channel that is useful for everyone, these are the basic characteristics it must have: